General Terms and Conditions

1. Scope and Application
These General Terms and Conditions (GTC) apply to all business relationships between you and Skin Euphoria GmbH (hereinafter referred to as “we”, “us” or “our”), in particular with regard to the sale and delivery of products via our online shop, the distribution of textiles, custom-manufactured products and all related services. Our products include, in particular, textiles for the hotel, spa, wellness and retail sectors, including bed linen, towels, bathrobes, textile accessories and individually manufactured products according to your specifications.

These GTC are intended primarily for business customers. By placing an order, you confirm that you are acting in the course of your commercial or independent professional activity.

We reserve the right to amend these GTC at any time. The version of the GTC valid at the time of the binding order or the acceptance of an offer shall apply. Any individual agreements concluded between you and us shall take precedence over these GTC. Any deviating or conflicting general terms and conditions on your part shall not apply and are hereby expressly excluded.

2. Notice Prior to Acceptance of the Offer
Please read these GTC and the following provisions carefully before accepting our offer or signing our service report. By accepting our offer, you agree to the provisions of these GTC as well as to our Privacy Policy.

You further expressly confirm that you are authorised to enter into legally binding agreements on your own behalf and/or on behalf of a third party (e.g. your employer, the recipient of the services or the recipient of the products).

3. Conclusion of Contract
3.1    Online Shop
The presentation of our products in the online shop does not constitute a legally binding offer. Our online shop is a non-binding online catalogue and therefore merely an invitation to place orders for the products offered therein. We reserve the right to change products and content (e.g. images, prices, descriptions, etc.) at any time and without prior notice. All illustrations, images, advertising materials and other information relating to our products are provided for informational purposes only and are not binding.

After you have placed a binding order, you will receive an automated order confirmation without delay. The order confirmation contains the details of your order as well as a copy of these GTC. We recommend that you save the order confirmation and, in particular, the GTC on your device. By submitting your order, you confirm that you have read these GTC and agree to them without reservation. A binding purchase agreement shall only be concluded upon our acceptance of your order. Acceptance shall in any case occur upon dispatch of the ordered products.

Following your binding order and acceptance of the GTC, we are free, at our discretion, to accept your order or to reject or cancel it by sending you a corresponding notification by e-mail, without assuming any liability towards you or any third party.

In particular, the following circumstances, as well as other important reasons, shall constitute valid grounds for rejection or cancellation: a product is no longer available; payment authorisation cannot be obtained; payment is not received; you breach these GTC; or you engage in fraudulent and/or other criminal activities.

3.2    Custom-Manufactured Products
Outside the online shop, a contract between us shall be concluded if you submit an enquiry by telephone or in writing and we subsequently provide you with an offer which you accept within the period specified in the offer.

Our written offers are valid for 30 days from the date of issue, unless a different validity period is stated in the offer. By accepting the offer, you confirm that all technical details, specifications, quantities and delivery conditions contained therein are correct. A binding contract shall be concluded upon your acceptance of the offer and our order confirmation or upon commencement of production.

A binding contract between us shall in any event only come into effect upon our written confirmation of order execution or upon commencement of performance. By accepting the offer, you confirm that the technical details, specifications, prices and delivery conditions contained therein are correct.

4. Custom-Manufactured Products
Products manufactured according to your individual requirements are based on the information provided by you, in particular with regard to design, material, colours, sizes, logos, embroidery or other specifications. You are responsible for the completeness and accuracy of such information. We shall not be liable for errors or defects resulting from incomplete, unclear or incorrect information provided by you.

Changes after conclusion of the contract may lead to adjustments to prices, delivery times and production planning. For custom-manufactured products, we reserve customary industry tolerances, in particular with regard to colour, material structure, weight, size, workmanship and visual appearance. Such deviations shall not constitute a defect.

5. Prices and Shipping Costs
The products and prices generally correspond to those indicated on our website. All prices are stated in CHF (Swiss francs) and, unless expressly stated otherwise, include statutory value added tax (VAT).

The total price of the order, including any additional charges and shipping costs, will be displayed at the end of the ordering process.

For custom-manufactured products or customer-specific services, the prices stated in the respective offer, order confirmation or agreed order shall apply.

International shipping may be available. Any additional costs, in particular customs duties, import charges or other country-specific levies, shall be borne by you.

By placing a binding order, you confirm that you agree to the total price displayed for your order. We reserve the right to adjust or change prices at any time. The price applicable at the time of the binding order or the acceptance of our offer shall apply.

6. Payment Terms / Credit Checks
Orders are generally due for payment immediately. You may pay the total price using the payment methods indicated in the online shop or as specified in the order confirmation or offer. We reserve the right not to offer certain payment methods in individual cases. In such cases, we will refer you to alternative payment methods.

By selecting a payment method, you authorise the payment either by entering your credit card details or the access data of a payment service provider. You authorise us to collect or debit payments in the corresponding amount. In the event of chargebacks, we are entitled to reimbursement of the associated costs and bank processing fees. Under no circumstances shall we be liable for any fees and/or other amounts charged to you by your card issuer or your bank in connection with the processing of your payment.

You expressly authorise us to carry out credit checks at our discretion and, for this purpose, to transmit your data to third parties.

If payment is made by credit card or by an alternative payment method, we reserve the right to verify the validity of the relevant card, to check availability parameters and address details, and to request authorisation from the card issuer or payment provider. You further confirm that the credit card is valid and that the payment details entered are correct. If payment is declined, we reserve the right in any case to cancel the order and refuse shipment of the products. In such case, you will be notified by e-mail.

If we offer payment by invoice or advance payment, you will receive the invoice and payment slip either in advance by e-mail or together with the ordered products. Payment must be made using the payment slip and within the specified payment period. If payment is not made within the specified period, we are entitled to cancel the delivery (advance payment). If payment on invoice is not made within the specified period and no payment is received even after a payment reminder, we are entitled to charge reminder fees of CHF 25.00 per reminder. In addition, we may charge any further costs associated with debt collection as well as statutory default interest. If the initiation of debt enforcement proceedings becomes necessary, we will charge an additional administrative fee of at least CHF 200.00.

7. Delivery / Shipping / Transfer of Risk
Delivery shall be made ex warehouse or ex production facility. Delivery dates are non-binding estimates. Partial deliveries shall be permitted to the extent reasonably acceptable to you.

Shipment shall be at your cost and risk. The risk of accidental loss or accidental deterioration of the goods shall pass to you upon handover to the transport service provider. This shall also apply where transport is organised by us.

Transport insurance shall only be arranged upon your express request and at your expense. You are obliged to inspect the goods immediately upon receipt and to report any transport damage directly to the transport service provider.

8. Retention of Title
The delivered products shall remain our property until full payment of all claims arising from the business relationship has been received. We are entitled to register the corresponding retention of title in the competent register.

9. Right of Withdrawal / Returns
As a general rule, no right of return or withdrawal exists. This applies in particular to commercial orders and to custom-manufactured products. Returns shall only be accepted with our prior written consent. Products that have already been used, washed or modified are excluded from return.

10. Warranty / Notice of Defects
We warrant that the products conform to the agreed specifications and are free from defects that materially impair their value or suitability for the intended use.

Upon receipt, you are obliged to inspect the products without delay for correctness, completeness and any possible damage. Any errors or damage must be reported to us within five (5) working days. Defects that could not have been detected during a proper inspection and that only become apparent later must be notified to us in writing immediately upon discovery. If you fail to inspect the products and/or notify us of defects without delay, the products shall be deemed approved and you shall no longer be entitled to assert any claims against us.

Your warranty claims are limited to replacement delivery or repair, to the exclusion of all other claims, in particular rescission of the contract, price reduction or compensation for indirect damages and consequential damages. We shall decide at our sole discretion whether to provide replacement delivery or repair.

Unless expressly agreed otherwise, repair shall generally be carried out at our registered office. For this purpose, you must return the defective product to our premises.

The return of the defective product shall initially be at your cost and risk. If, upon examination, it is determined that a valid warranty claim exists, we will reimburse you for the reasonable costs of returning the product.

If replacement delivery or repair fails, you shall be entitled — and only in the case of material defects — to withdraw from the contract.

Damage to the product caused by you, in particular through improper use, incorrect care or excessive wear, shall not constitute a defect and shall not be covered by the warranty. Our products are intended for professional use in the hotel, spa, wellness and retail sectors. You acknowledge that such use is associated with increased wear and tear. In particular, industrial washing processes, chemical detergents, high washing temperatures, tumble drying, mechanical stress or frequent use may lead to increased wear. Such wear shall not constitute a defect and shall not give rise to any warranty claims.

For complaints or questions, a corresponding notification form is available on our website. Please send the completed form — in particular including a description of the defect and any other helpful information — to the following address:

Skin Euphoria GmbH, Blümlisalpstrasse 6, 8006 Zürich, info@skin-euphoria.com

The defective product must be returned to the above address together with the completed notification form.

Colour deviations between individual production batches as well as material-related variations in textiles shall not constitute a defect, provided that the functionality of the products is not materially impaired.

11. Liability
We shall only be liable for damages demonstrably caused by our wilful misconduct or gross negligence. Liability for slight or ordinary negligence, as well as for indirect and consequential damages — irrespective of whether arising from contract, tort or any other legal basis — is expressly excluded. Indirect damages include, in particular, loss of profit, financial losses, production downtime, loss of use, reputational damage, and damages resulting from temporary impairment or interruption of the use of our products or services.

Any liability for damages resulting from improper use, incorrect care, industrial cleaning, excessive wear or use not in accordance with the intended purpose is excluded. To the extent permitted by law, our total liability shall be limited to the value of the delivered goods. To the extent permitted by law, our liability shall additionally be limited to the coverage amount of our existing business and product liability insurance. The above limitations of liability shall not apply in cases of injury to life, body or health, or in cases of mandatory statutory liability, in particular under applicable product liability laws.

We shall not be liable for any failure or delay in the performance of our contractual obligations caused by events beyond our reasonable control (force majeure). Events beyond our control include, but are not limited to, strikes, protest actions, lockouts or other industrial actions by third parties, invasions, terrorist attacks, war, fire, explosions, storms, floods, earthquakes, epidemics, pandemics, other natural disasters, failures of public or private communication networks, or the unavailability of rail, shipping, air or road transport routes or other means of transport.

If a force majeure event occurs that affects our performance, we shall inform you as soon as reasonably possible.

12. Data Protection / Intellectual Property Rights
We collect and process personal data exclusively within the framework of the applicable legal provisions, in particular in compliance with the applicable data protection laws. Further information regarding the processing of personal data, your rights and related matters can be found in our Privacy Policy, which forms an integral part of these GTC.

All rights to technical concepts, constructions, designs, drawings, plans, documentation or other work results created in connection with our products or services shall remain exclusively with us. Without our prior written consent, such documents may neither be reproduced nor disclosed to third parties, nor used for any other purposes. This applies in particular to technical documentation or designs relating to custom-developed or custom-manufactured products. We therefore retain all intellectual property rights to which we are entitled in full.

13. Severability
Should any provision of these GTC be or become unlawful, invalid or unenforceable, the validity of the remaining provisions shall not be affected. Unless otherwise agreed, the invalid provision shall be deemed replaced by a valid provision that most closely reflects the economic purpose of the invalid provision and the intention of the parties at the time of the conclusion of the contract. The same shall apply to any gaps in these GTC.

14. Governing Law and Place of Jurisdiction
These GTC, the contractual relationships based upon them and any disputes arising therefrom shall be governed exclusively by substantive Swiss law, excluding the conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG).

The place of jurisdiction for all disputes arising out of or in connection with these GTC shall be our registered office, unless mandatory statutory provisions provide otherwise.

Skin Euophoria GmbH, April 2026